Course Overview

This course consists of four lessons. The lessons in this course teach strategic troubleshooting skills that can be applied to the analysis of problems in any type of industrial system. This course teaches participants how to develop logical thinking and create a personal troubleshooting outlook that will prove valuable under any troubleshooting situation.

Course Objectives

• Define root cause problem solving.
• Define troubleshooting and the basic steps involved in a general troubleshooting procedure.
• Describe how to obtain information about a malfunctioning system.
• Describe sources of information concerning normal operations.
• Describe sources of information concerning the background of a problem.
• State the relationship between a symptom and a cause.
• Describe how to develop a trouble-shooting plan.
• Describe the importance of using schematics while troubleshooting.
• Describe steps necessary to repair the problem.
• Describe steps that can be taken to prevent future trouble.
• Explain the importance of a troubleshooting outlook.
• Describe how to troubleshoot under pressure.
• Describe the importance of experience in troubleshooting.

Included Modules

1. Introduction to Troubleshooting: This is the first lesson in the Troubleshooting Skills: Developing Logical Thinking Course. This lesson defines root cause problem solving and troubleshooting. The lesson also describes the basic steps in a general troubleshooting procedure.
2. This is the second lesson in the Troubleshooting Skills: Developing Logical Thinking Course. This lesson presents the steps involved in interviewing and researching to obtain information about a malfunctioning system and the importance of investigating the normal operation and history of the system. The relationship between symptom and cause is also explained.
3. Troubleshooting: This is the third lesson in the Troubleshooting Skills: Developing Logical Thinking Course. This lesson teaches participants to develop a troubleshooting plan to evaluate problems. The importance of schematics in troubleshooting, steps necessary to repair the problems, and prevention of future trouble is discussed.
4. Improving Troubleshooting Skills: This is the final lesson in the Troubleshooting Skills: Developing Logical Thinking Course. This lesson uses the information taught in the previous lessons in the course to assist in improving the learner’s troubleshooting skills. The learner will be instructed in the steps needed to prevent future trouble, what is required when it is necessary to troubleshooting.